Privacy policy

Last Updated: June 24, 2025

At Wellness at the Coach House, your privacy matters. Whether you're visiting our online store, booking a treatment, or signing up to hear from us, we are committed to protecting your personal data and using it only in ways that respect your privacy rights.

This Privacy Policy explains how we collect, use, and protect your personal information. It applies to all Services provided by Wellness at the Coach House, whether through our website (powered by Shopify), online bookings (via Phorest), or marketing communications (through Klaviyo).

By using our services, you agree to the practices outlined in this policy.

Information We May Collect

We collect personal information when you use our services, make a booking, subscribe to our emails, or purchase a product. This may include:

  • Contact Details: name, address, phone number, email address

  • Booking & Purchase Information: treatment history, product orders, payment method (we never store full payment details), delivery address

  • Account Information: login credentials and preferences

  • Device & Usage Data: IP address, browser type, and interaction with our website

  • Marketing Preferences: responses to promotions or newsletter opt-ins

We also gather some data automatically (via cookies or analytics tools) to improve your experience.

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Manage bookings and appointment reminders

  • Send you marketing offers and updates (only if you've opted in)

  • Improve our website and personalise your experience

  • Comply with legal obligations and prevent fraud

We do not sell or rent your personal data to third parties. Any data shared is only with trusted providers to support the functionality of our services (e.g., Shopify, Phorest, Klaviyo).

Third-Party Platforms We Use

  • Shopify: Our store platform. To understand how Shopify handles your data, visit: Shopify Privacy Policy

  • Phorest: Our booking system provider. Phorest manages treatment schedules, appointment reminders and customer notes. Learn more: Phorest Privacy Policy

  • Klaviyo: Our email marketing platform, used to send newsletters and exclusive offers. Learn more: Klaviyo Privacy Notice

These providers meet industry standards for data protection and process your data securely on our behalf.

Protecting Your Information

We employ strict security measures including encryption, firewalls, and secure servers. While no system is 100% secure, we continually update our practices to safeguard your data.

Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information to us, please contact us and we will take appropriate action.

Your Rights

If you're based in the EU, UK, or other jurisdictions with data protection laws, you may have rights including:

  • Accessing the personal data we hold about you

  • Requesting corrections or deletions

  • Objecting to or restricting how we use your data

  • Portability of your data to another provider

  • Withdrawing consent for marketing communications

To exercise any of these rights, please contact us at info@wellnessatthecoachhouse.com.

International Transfers

Some of our partners (like Shopify or Klaviyo) may transfer your data outside of the EEA or UK. Where this occurs, we ensure that appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this policy to reflect changes in our services or legal requirements. The “Last Updated” date will always reflect the most recent revision. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about your privacy, or if you wish to exercise your data rights, please get in touch:

Wellness at the Coach House
Townley Hall Road, Tullyallen, Co. Louth, A92 EA25, Ireland
📧 info@wellnessatthecoachhouse.com